Call Center Quality Assurance Coordinator – Remote (Full-Time/Part-Time)

Job Description

FlexEarnings is seeking a detail-oriented and analytical individual to join our team as a Call Center Quality Assurance Coordinator. This remote position is designed for someone passionate about ensuring the highest standards of customer service and support. Working from the comfort of your home, you will play a crucial role in monitoring and evaluating call center interactions, providing feedback to improve quality and efficiency, and contributing to the training and development of our team. This opportunity is available on a full-time or part-time basis, providing the flexibility to fit your schedule.

Responsibilities:

• Conduct regular monitoring and evaluation of inbound and outbound calls and other customer interactions.
• Analyze performance data to identify trends, training needs, and areas for improvement in customer service.
• Provide constructive feedback to call center agents and management based on quality monitoring.
• Develop and maintain quality assurance standards and processes.
• Collaborate with the training department to enhance training programs based on QA findings.
• Prepare and present reports on quality metrics, insights, and improvement recommendations.

Requirements:

• Proven experience in a quality assurance role within a call center environment is preferred but not mandatory.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in using call center software and Microsoft Office Suite.
• Ability to work independently in a remote setting.
• High school diploma or equivalent; a bachelor’s degree or relevant certification is a plus.
• Reliable internet connection and a suitable home office setup.

Benefits:

• Fully remote position, offering the chance to work from anywhere.
• Flexible work schedule tailored to your availability, with options for full-time or part-time engagement.
• Competitive salary with opportunities for growth and advancement.
• Access to comprehensive training and professional development programs.
• A supportive and dynamic team environment.

How to Apply:

If you are passionate about customer service quality and looking for a flexible, remote role, we encourage you to apply for the position of Call Center Quality Assurance Coordinator with FlexEarnings. Please visit our Remote Call Center Jobs portal for more details on how to apply. We are looking forward to welcoming a new member to our team who is committed to excellence and continuous improvement.