Remote Education Technology Support Specialist

Job Description

Job Title: Remote Education Technology Support Specialist

Job Description: We are currently seeking a Remote Education Technology Support Specialist to provide technical support and guidance in the use of educational technology tools and platforms. This position is perfect for individuals who have a strong background in technology, are skilled in troubleshooting, and are passionate about supporting educational endeavors.

Key Responsibilities:

1. Provide remote technical support for educational technology tools and systems.
2. Assist educators and students in troubleshooting and resolving technology-related issues.
3. Conduct training sessions on the use of educational technology tools and software.
4. Stay informed about the latest educational technology tools and trends.
5. Collaborate with educational staff to identify and meet technology needs.
6. Document and manage support requests and resolutions.
7. Develop and maintain support materials, such as user guides and FAQ sections.
8. Recommend technology solutions to improve teaching and learning experiences.
9. Participate in the evaluation and implementation of new educational technologies.
10. Ensure a high level of customer service and support in all interactions.

Job Requirements:

• Bachelor’s degree in Information Technology, Educational Technology, or a related field.
• Experience in providing technical support, preferably in an educational setting.
• Strong problem-solving and troubleshooting skills.
• Familiarity with a variety of educational technology tools and platforms.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.
• Organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
• A passion for technology and its application in education.