EdTech Customer Support Associate

Job Description

Job Title: EdTech Customer Support Associate

Location: Remote

Job Type: Full-Time/Part-Time

About the Role: We are seeking a motivated and customer-focused individual to join our team as an EdTech Customer Support Associate. This remote position is an excellent opportunity for beginners looking to start their career in the dynamic field of educational technology. You will be the first point of contact for our users, providing essential support and assistance to ensure a seamless experience with our EdTech platforms.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone in a timely and accurate manner.
• Troubleshoot and resolve user issues related to our EdTech platforms, including login problems, navigation issues, and other technical queries.
• Provide detailed guidance and support to users on how to effectively use our educational tools and resources.
• Collaborate with the technical team to report and track customer feedback and issues, contributing to the improvement of our platforms.
• Maintain up-to-date knowledge of our products, services, and new technologies in the EdTech sector.
• Assist in creating and updating support documentation, guides, and FAQs for users.

Qualifications:

• Strong communication skills, both written and verbal.
• Basic technical proficiency and ability to quickly learn new software and platforms.
• Customer-oriented mindset with a passion for helping others.
• Problem-solving skills and the ability to handle inquiries with patience and empathy.
• High school diploma or equivalent; no advanced degree required.
• Previous experience in customer support or a similar role is beneficial but not mandatory.

Why Join Us:

• Work remotely from anywhere.
• Join a growing field with ample opportunities for professional development.
• Be part of a supportive and innovative team passionate about education and technology.
• Competitive salary and flexible working hours.